Collection of Your Personal Information

Occasionally you will be asked to submit personal information about yourself (e.g. name, address and / or email address) in order to receive or use services on our websites. Such services include the booking of a cavity wall or loft insulation survey.

By entering your details in the fields requested and pressing the 'Submit' button, you are consenting to the processing of your information by Bookmysurvey Ltd and its agents in accordance with this Data Policy. You may also provide personal information to us when you contact us by email, telephone or letter. Whenever you provide such personal information, we will treat that information in accordance with this policy.

Use of Your Personal Information

When you supply any personal information to us we have legal obligations towards you in the way we deal with that information. We will use your information to:

- process, respond to requests, enquiries and complaints we receive from you;

- provide you with the services you requested;

- communicate with you about the services you requested;

- process any payments;

- update our records;

- analyse trends and profiles;

- prevent and / or detect fraud;

- enable third parties to carry out any of the above;

- to alert you of special offers, updated information, or other new services from Bookmysurvey, if you so request;

- allow you access to limited-entry areas of our site as appropriate.

Sharing of your personal information

Bookmysurvey may share your personal information with third parties in the following ways:

- We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to maintain our IT systems. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place and are governed by our privacy policies in respect to the use of your personal information.

- We will release your personal information when we are required to do so by law;

- We will share your information for the purpose of undertaking a cavity wall or loft insulation survey of your property with a surveyor;

- Upon acceptance of a quote from a surveyor, your information will be passed on to one of our insulation providers for the purposes of installing the insulation you have ordered. We require of all our partners that they abide by this privacy policy.

As a matter of principle we do not sell information we retain about you to any third parties.

Security of your Personal Information

Bookmysurvey Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit sensitive information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

When you visit bookmysurvey.com or a related website, a cookie is often placed on your machine (if it is set up to accept cookies) or an existing cookie is read if you have visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above. We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information. Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a web page. We do not use this technology to access your personally identifiable information: it is a tool we use to compile aggregated statistics about Bookmysurvey Ltd website usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.